Dashboard
Welcome back, Alex. Here's what's happening today.
+12%
Open Tickets
1
+12%
In Progress
0
+12%
Resolved
0
+12%
SLA Breached
1
Priority Queue
TIC-1001
Cannot access dashboard after update
John Doe • about 2 hours ago
Safe
TIC-1003
API integration failing with 500 error
Tech Corp • about 1 hour ago
Warning
Recent Activity
Marcus Thorne resolved ticket #TIC-982
24 minutes ago
Marcus Thorne resolved ticket #TIC-982
24 minutes ago
Marcus Thorne resolved ticket #TIC-982
24 minutes ago
SLA Compliance
94%
Target 90%
Response SLA98.2%
Resolution SLA91.5%
Top Agents
Alex Rivera
Technical Support
92%
Sarah Chen
Customer Success
88%
Marcus Thorne
Technical Support
75%