Analysis
Deep dive into support performance and team efficiency.
-2m
Avg. Response Time
14m
-15m
Avg. Resolution Time
2.4h
+0.2
Customer Satisfaction
4.8/5
+1.5%
SLA Compliance
94.2%
Weekly Ticket Volume
Received
Resolved
Tickets by Category
Status Distribution
Responsiveness Analysis
SLA Breaches
12 tickets breached SLA this week
First Response Time14m (Avg)
Resolution Time2.4h (Avg)
Customer Feedback Score4.8 / 5.0