Agents & Teams
Monitor support staff performance and workload distribution.
Active
Total Agents
3
Real-time
Online Now
1
Average
Avg. Performance
85%
| Agent | Status | Team | Load | Performance | Avg. Resolution | |
|---|---|---|---|---|---|---|
Alex Rivera alex@nexus.com | Online | Technical Support | 1 | 92% | 45m | |
Sarah Chen sarah@nexus.com | Busy | Customer Success | 1 | 88% | 52m | |
Marcus Thorne marcus@nexus.com | Offline | Technical Support | 1 | 75% | 68m |