Workflows

Automate ticket routing, escalations, and responses

Active

3

Paused

1

Draft

1

Error

1

Workflow	Trigger	Status	Last Run	Runs Today
Auto-assign Priority Tickets Automatically assign high-priority tickets to senior agents based on workload	Ticket created	Active	2 min ago	47
SLA Breach Escalation Escalate tickets approaching SLA breach to team leads	SLA threshold	Active	15 min ago	12
Customer Satisfaction Follow-up Send follow-up email 24h after ticket resolution	Ticket resolved	Paused	1 day ago	0
Spam Detection Filter Automatically tag and close spam tickets using keyword matching	Ticket created	Active	5 min ago	8
Onboarding Ticket Template Create onboarding checklist tickets for new customers	Manual	Draft	—	0
Agent Availability Routing Route tickets to available agents during off-hours	Ticket assigned	Error	3 hours ago	0