Settings
Configure your helpdesk workflow and rules.
Status Configuration
Define ticket states and allowed transitions.
New
Transitions to: Open, Closed
Open
Transitions to: In Progress, Pending, Resolved
In Progress
Transitions to: Pending, Resolved, Escalated
Pending Customer
Transitions to: Open, In Progress
Escalated
Transitions to: In Progress, Resolved
Resolved
Transitions to: Closed, Open
Closed
Transitions to: Open